Customer Support Manager (m/w/d)

About Packwise

Packwise, that’s us: a 4 year old technology startup from Dresden. With our Industrial IoT solution, we are the leading provider of tracking solutions for liquid containers in the process industry. By increasing the supply chain transparency, our customers in the chemical and food industries benefit from automated processes, an increased service level for their customers and more sustainable container logistics.

Join us on our Packwise journey in the emerging and exciting B2B IoT market!

Are you interested in advancing the topics of digitization and sustainability in the field of industrial supply chain management? Is it important to you to take responsibility and work in a cheerful professional atmosphere and to further develop your strengths?

This would be your part of the story – you… 

• Handling handle technical inquiries from national and international customers in the office (telephone and e-mail support for technical customer inquiries) and provide customer support
• handle technical complaints
• are responsible for personal customer support in technical matters; you make occasional customer visits
• maintain customer documentation in the ERP/CRM system
• analyze and correct errors
• identify and analyze customer needs and communicate them to the product development and marketing team
• work closely with the sales team and support them in sales activities
• build and maintain a support ticket system

What you bring to the team – you…

• • enjoy customer contact; knowledge of ticket systems is desirable
  • have completed vocational training or a degree in the technical field
  • have experience in customer service/support
  • maintain a professional and obliging contact with customers
  • ideally have knowledge of working with CRM/ERP systems
  • work in a structured and independent manner
  • have a very good knowledge of German, a very good knowledge of English is desirable
  • have project management skills and a good understanding of processes

• Was wir dir anbieten
  • Flexibilität: Du arbeitest wann du willst von wo du willst – durch flexible Arbeitszeiten und die Möglichkeit zu Home Office, genießt du eine ausgeglichene Work-Life-Balance.
  • Einer für alle, alle für einen: Wir haben eine flache Hierarchie, bei der du jederzeit Support von deinen Kollegen erhalten wirst.
  • Du entscheidest, wo es lang geht: Wir bieten dir den Raum, dich und deine Ideen einzubringen und unterstützen dich beim Erreichen deiner Ziele.
  • Fair Play: Wir bieten dir einen unbefristeten Arbeitsvertrag und eine faire Vergütung. Außerdem unterstützen wir dich, wenn nötig, beim Umzug, Visum und Arbeitserlaubnis.
  • Work hard, play hard: gemeinsames Mittagessen, wandern oder die REWE Team Challenge – unser Team kommt regelmäßig zusammen, um kleine und große Erfolge zu feiern.
  • Get involved: Über deinen Arbeitsbereich hinaus bist du immer up to date, woran deine Kollegen gerade arbeiten.
  • Stay comfortable: Mit unseren höhenverstellbaren Schreibtischen, frischem Obst und kühlen Getränken, bieten wir dir den Komfort, den du benötigst.
  • Heute Dresden und morgen die Welt: Unser Office liegt zentral am Neustädter Bahnhof im pulsierenden Stadtteil Dresden – Neustadt

Any questions?

Do you have any questions about the position or application?
Please contact Sarah Alexander, she looks forward to your call on
+49 (0) 351 89675090